INFORMATION
Cancellation & Refunds
Draft for owner and legal review · October 30, 2026 · Not effective and not approved for publication.
Before payment
The written quote must give the cancellation and refund rules for the specific service or product before payment. This draft sets no cancellation deadline, deposit forfeiture, fixed fee or refund processing period. Any final policy must preserve mandatory consumer rights.
Sessions and rescheduling
Confirm the notice window, how notice is received, rescheduling limits, illness, late arrivals, no-shows and what happens if a participant stops or withdraws consent. Identify any reasonable agreed deductions for work already performed or committed costs. A client must never be pressured to continue intimate photography to avoid a penalty.
Cancellation by Alex or events outside control
The final agreement should explain prompt notice, optional rescheduling and refunds for services not provided. Confirm the treatment of approved third-party costs, severe weather, transport disruption and venue failure. No automatic right to keep all payments is created by this draft.
Flying2U and approved expenses
Travel costs must be itemized and approved before booking. Confirm which supplier costs can be recovered, whether credits are usable, and who bears irrecoverable expenses in each cancellation scenario. Do not call travel expenses universally non-refundable.
Digital editing and downloads
Specify when editing begins, how completed work is valued, revision limits and the treatment of cancellations before delivery. Failed, inaccessible, incorrect or materially nonconforming delivery must have a remedy process. Do not impose a blanket digital no-refund rule or assume that a download automatically waives statutory cancellation rights.
Physical products, books and custom prints
Distinguish ready-made products from personalized prints or books. Confirm return windows, item condition, return authorization, shipping costs, damaged or incorrect goods, production errors and replacements. A custom-order restriction must not remove mandatory remedies for defective goods. AM.com’s book and limited-print terms are not automatically AMP.com service terms.
How to request help
Use the working contact channel identified in your confirmed agreement, including an order reference and a concise explanation. Do not attach intimate images unless a secure method has been agreed. A functioning public contact, acknowledgement process, refund method and processing period must be confirmed; the existing request form is a prototype.